Effective Date: 12-07-2024

At MODA VERONA, we aim to provide you with the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, ensuring that we provide the very highest levels of responsiveness to you at all times.

1. Shipping Rates and Delivery Times

Domestic Shipping (Italy)

• Standard Shipping: 5-12 business days - FREE

2. Order Processing

All orders are processed within 24 hours after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Shipping Confirmation and Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. Please allow 24 hours for the tracking information to become available.

4. Customs, Duties, and Taxes

MODA VERONA is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Delivery Issues

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@moda-verona.com with your name and order number, and we will look into it for you.

6. Address Changes

If you need to change the shipping address for your order, please contact us at info@moda-verona.com as soon as possible. If the order has already been shipped, we will not be able to change the address.

7. Damaged or Lost Packages

MODA VERONA is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

8. Returns and Exchanges

For information about returns and exchanges, please visit our Returns Page.