Frequently asked questions

FAQ

How do I place an order?

To place an order, simply browse our collection and select the items you wish to purchase. Choose the desired size, color, and quantity, then click "Add to Cart". When you're ready to complete your purchase, go to your cart and click "Checkout". Follow the prompts to enter your shipping and payment information, and then confirm your order.

What payment methods do you accept?

We accept various payment methods including major credit cards (Visa, MasterCard, American Express), and other secure payment gateways. You can select your preferred payment method during the checkout process.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us immediately at info@moda-verona.com . Once your order has been processed and shipped, we will not be able to make any changes or cancellations.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order on the carrier's website. Please allow 24 hours for the tracking information to become available.

What are your shipping options and costs?

We are pleased to offer free shipping on all orders across Italy. Once your order is processed, it will be shipped to you at no additional cost. Delivery times may vary depending on your location, but you can expect to receive your order within 5-12 business days. For more detailed information, please visit our Shipping Policy Page.

What is your return policy?

We accept returns within 14 days of receiving your order, provided that the items are unused, in their original condition, and with all original packaging and tags. For more details on how to return an item, please visit our Returns Policy Page.

How do I return an item?

To initiate a return, please contact us at info@moda-verona.com with your order number and the reason for the return. We will provide you with return instructions and a return authorization. For more details, visit our Returns Policy Page.

When will I receive my refund?

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10-14 business days and a credit will be applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at info@moda-verona.com with your order number and a photo of the damaged or defective item. We will arrange for a replacement or refund as quickly as possible.

Do you offer exchanges?

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@moda-verona.com with details of the defect or damage.

How can I contact customer service?

You can contact our customer service team by email at info@moda-verona.com . Our customer service is available 24x7 to provide you with the best support.

Can I use multiple discount codes on a single order?

Only one discount code can be applied per order. Discount codes cannot be combined with other offers or promotions.

How do I know what size to order?

We provide a size guide on our product pages to help you choose the right size. If you have any questions about sizing, please contact us at info@moda-verona.com for assistance.